Groupon is a great form of advertisement for our small business to allow potential new clients to see why we have multiple “5-star reviews.” We have strict policies in place and strongly enforce these policies for those who purchase Groupons. Groupon appointments are no different than scheduling a full price service but we often receive no shows and late cancellations because it is a discounted service. Our Providers and Staff time is just as important as your time. If you do not agree to the policies listed below; we suggest not purchasing a Groupon for Luminary MD
One Groupon allowance – The Groupon voucher is an introductory offer for new clients scheduling a service at Luminary MD. If you have been to Luminary MD before for a service with our staff this means you can not redeem an additional Groupon voucher. Gifted vouchers also apply to this policy. Fine print stated on the Groupon.
The Groupon voucher is redeemable only toward the Groupon service purchased. No substitutions or exceptions are allowed for any reason. Groupon voucher cannot be transferred to another person.
Your Groupon “promotional value” expires 120 days from the purchase date. Upon expiration; The amount paid never expires & can be applied to the Full Value of the same service purchased.
CANCELLATION POLICY & FEE
Groupon appointments can only be canceled one time as long as it is 24 hours in advance of the confirmed appointment. If you cancel your Groupon service less than 24 hours prior to your appointment time you will lose the promotional value and the Groupon will be marked as redeemed. You will be responsible for paying the difference of the promotional value & the selected spa service value should you decide to reschedule. If you cancel within 24hrs of the confirmed appointment you are allowed a one time reschedule for an appointment. Please read the Reschedule Policy.
NO SHOW APPOINTMENT POLICY
If you do not show up for your confirmed appointment without proper notification prior to the scheduled service you will lose your session. After your second no show, you will lose your Groupon.
Groupon appointments can only be rescheduled one time, as long as it is 24 hours in advance of the confirmed appointment. If you reschedule your Groupon service more than once & would still like to receive the service purchased; you will lose the promotional value & be responsible for paying the difference of the promotional value & the selected spa service value.
Your Groupon may not be combined with any other offer, promotion, or discount. Purchase of a Groupon to Luminary MD constitutes acceptance of these terms & conditions, & any fine print stated on the Groupon.
PLEASE UNDERSTAND THAT WE RESERVE A STAFF MEMBER, ROOM AND EQUIPMENT JUST FOR YOU. WE THANK YOU FOR YOUR COOPERATION AND YOUR UNDERSTANDING.